Policies – A Radiator Boutique, signed by RADOX

Trust, passion, expertise, safety & innovation, are our values.

ESTD 1993

RADOX POLICIES

Any individual or entity that wants to use this website, must accept these service terms without change.
BY BROWSING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE SERVICE TERMS, THE RADOXSHOP.COM POLICIES AND CONDITIONS OF USE AND ALL CONTENT GUIDELINES.

Terms & Conditions

Welcome to RADOX SHOP. As used in these service terms, “we” or “Radox/RADOX” or “Radox Team” or “Radox Radiators” means The information contained on website, in catalogues and other marketing documents are always free of obligation for the SUPPLIER (RADOX).

We reserve the right to modify the technical procedures concerning the individual construction, form, materials etc.

Due to printing processes and manufacturing tolerances, the color of finished radiators may vary slightly from those shown in the brochure and a standard RAL color chart.

When possible, please contact a nearby distributor in your area to view a physical RADOX color chart.

Taking into consideration our dimensional tolerances, we recommend that pipe work is not altered or adjusted until your radiator or towel rail is delivered.

Prohibited actions on our website

You are not authorized to use the radoxshop.com/www.radoxshop.com website or its content for the following:

any illegal action.
to violate international, federal, local laws, rules, general laws or other local acts.
to publish or transmit computer viruses or any type of malicious code that could affect the functionality or operations of radoxshop.com or of its partner websites.
to collect or monitor the personal information of others.
to deceive or act in a virtual crime using various internationally prohibited methods.
to attack the security systems of radoxshop.com or of the partner websites.

Conflict resolution. Applicable law

Any attempt to gain unauthorized access to the website and any attempt to fraud will be reported to the competent authorities. In case of any conflict between radoxshop.com and the user, we will try to resolve it amicably, by agreement between the two parties.

If not possible, the Romanian applicable legal provisions will be enforced, and the conflict will be addressed in front of the Romanian courts.

Privacy policy

We are glad to see that you are interested in our company, our products and our services and we would like to provide you with some highlights regarding the way we handle and protect your personal data.

Please read carefully this policy in order to understand how we handle your personal data.

Please visit this section regularly as the policy may be subject to change or update. Any significant changes to this policy will be notified.

By using this website, you agree to the collection, processing, and transfer of your data as described in this privacy policy.

In addition to this policy, please read our Cookie Policy.

Should you need any additional information on how we use your personal data, you can write us using the "Contact page" or you can send an email at

datepersonale@radox.ro

WHO ARE WE?

RADOX is the Romanian leading brand name in design radiator and towel rail manufacture, founded in 1993 in Bucharest, the capital of Romania, by Cornel ROSU. Always focused on market needs, we offer solutions to designer heating in the bathroom, home and offices.

Still privately owned by ROSU family, RADOX deliveres its radiators and convectors mainly in Europe, but also in Australia and New Zealand, and countries from Asia, Africa, North and South America.

By hiring top designers and engineers, who use the best materials possible, RADOX offers luxury products at affordable prices.

Our goal is to build good relations by manufacturing and marketing efficient and innovative products. We never offer excuses, we offer solutions and always promptly deliver to our clients a quality product that exceeds their expectations. Our customers deserve the best, so we give them the best products on the market.

We offer a 10 years guarantee to back all this up! Proud of the quality of our radiators and convectors, we have been certified to ISO 9001 and ISO 14001 by SRAC/IQNET.

INFORMATION ABOUT RADOX

Our headquarters and storage are located in:
Timișoara Boulevard, no. 80, 6th district, postal code 061334, Bucharest, ROMANIA.

We are registered in the Trade Register with:
registration number J40 / 6203/2002 and our unique identification code is RO14764539.

CONTACT DETAILS

Phone: +4021-444.07.41 / +4021-444.07.42

Fax: 021-444.07.43

E-mail: EXPORT@RADOX.RO

Website: www.radoxshop.com

USING OUR ONLINE PLATFORM

Accessing or using any part/function of the radoxshop.com website, you agree to accept and comply with the terms, conditions and policies mentioned and/or available through hyperlink and you admit to have the minimum legal age according to the applicable national law. If you do not accept the terms, conditions and policies set forth in this documentation, then you should not continue to access our website and/or use our services.

INTELLECTUAL PROPERTY

The content available on our website: images, texts, web graphics, scripts, software, design rights, model rights, patents, trademarks are the entire property of RADOX and are protected by copyright, intellectual and industrial property laws. Using any of the elements listed above without the consent of RADOX is punished according to the law.

RADOX may offer its User / Customer, by agreement, a limited right to use a certain content of the website. This agreement applies strictly to the defined content (s), for the period set forth in the agreement and only to the person (s) entitled to use such content, without being able to use other content of the radoxshop.com website.

Using any trademark on radoxshop.com does not constitute advertisement for that company. RADOX assumes no liability and cannot be held responsible for damages caused using the content present on the website.

Please report any possible copyright infringement you may notice on the website to

sesizari@radox.ro

WHERE DO WE TAKE YOUR DATA FROM?

Generally, the personal data we collect is provided by you through email, on the website, social media, or during your visits to our headquarters.

We may also receive your personal data from legal persons you represent in relation to Radox, in case you are, for example, named as a contact person or legal representative. In all cases where we receive your personal data from a legal person, the legal person has the obligation to inform you in this regard.

In addition, when you interact with us on social networks (i.e. likes, shares, comments, reviews, etc.), we will inevitably have access to your information, especially data that you have made public on your social media profile.

HOW DO WE USE YOUR PERSONAL DATA?

1. When you interact with us using the contact details available on the website or on social media.

If you interact with us using the contact details available on the contact page or through the messenger of social networks (i.e. for information, feedback etc.), we will use your contact details and the data you provide us in order to handle your request to assess the satisfaction of our customers and to continuously improve the services we offer.

2. Marketing and commercial communications

We may send you information about the products and services we offer if you have required it (via email, contact page or by subscribing to our newsletter) or in case you are already our customer, and this information may be of particular interest for you.

Important: If you no longer wish to receive newsletters or informational materials from radox-radiators.com, you have to click on the “Unsubscribe” button available on the emails we sent you or send us an email expressing your wish to unsubscribe at

datepersonale@radox.ro.

3. Participation to campaigns/contests/events

Radoxshop.com wishes to increase the loyalty of its customers and to offer client development opportunities by organising campaigns, contests, or events.

Usually, depending on the specification, these events have their own regulation or policy. User registration is generally done by entering a valid email address.

Participants who will enjoy certain benefits after participating in these events will be required additional information to enter in possession of the benefits.

Depending on the event, it may be necessary to provide additional information, such as personal number, date of birth, address, culinary or other preferences, to organise accommodation and transport (hotel booking, airline tickets, etc.).

Important: During these campaigns/contests/events, participants may be photographed or recorded to promote our community. Each time we will offer you the opportunity to exercise your right to object to be recorded/photographed.

4. When you react to our content posted on social media platforms or you share information from our website

You may find us on Facebook, Linkedin, TikTok, Instagram & Youtube. Whenever you interact with us through our social media accounts (eg comments, likes, shares, reviews, etc.) we will have access to your data made publicly available on your profiles.

5. Using social plugins

It is the responsibility of radox-radiators.com and of the social platform (as associated operators), according to the European policies to process active displayed data (eg cookie ID) when a user of our website interacts with social networks through built-in buttons and widgets.

6. Enhancing an easy and pleasant navigation on our website

When you visit our website, we collect data about you through online identifiers (cookies and IP), stored in log files.

We use this information to be able to design our website according to the needs of our users. We may also use your IP address to diagnose any malfunctions of our servers and to manage our website, analyse trends, track visitor movements, and collect general demographic information that helps us identify visitor preferences.

You can find more information about cookies, as well as how to delete cookies and deactivate their tracking system by accessing the Cookie Policy available on our website.

7. Providing advertising based upon personalized audiences.

We may send you personalized advertising based upon some customised client lists that we decide together with Facebook.

Is the data processed by radox-radiators.com safe?

Radoxshop.com pays close attention to protect your data and applies appropriate technical and organizational measures to ensure the protection of personal data processed, appropriate to the risks and categories of data protected. In particular, we protect your data by limiting the access to authorized persons, respecting the applicable laws, as well as taking measures against data change, loss, damage or destruction.

We apply some technical measures to prevent the access and changes made by unauthorized persons:

Data is stored in HighEnd WordPress MySQL database, secured with restricted access;
SSL certificate on the pages of the online store where personal data is provided;
Data encryption is used to authorize the person who benefits from the functionality of the website;
Access to the account only after indicating the individual login and password;

at datepersonale@radox.ro

Remember, however, that no data processing is guaranteed 100% secure! If you suspect a breach of the confidentiality of your data, please contact us immediately

datepersonale@radox.ro

Important: After the data retention period ends, your data will be deleted. We will continue to use this data only after its irreversible anonymization, in case we believe it could help us improve the quality of our products or services.

Links to other websites

Our website may contain links to other websites that are not owned or controlled by us.

Please note that we are not responsible for the privacy practices of other websites or third parties.

We encourage you to be aware of this fact when you leave our website and to read the privacy policies of each website that may collect your personal data.

Exemption of liability

The content included on the radoxshop.com website is shown for information purposes only and it is made available in good faith. If the published content or any other information falls under the copyright laws or related laws, please let us know at sesizari@radox.ro, in order to take legal action.

RADOX assumes no responsibility and cannot be held liable for any damages caused by the improper use of the products / services contracted through this website.

We do not assume the liability for malfunctions, viruses, damage caused by system errors caused when accessing our webpages.

However, we will do our best to keep the information provided updated.

The image of the products is purely informative; some features of the products presented on the website may be modified without notice or may contain operation errors. In addition, it may happen that product descriptions could be incomplete, even if we try to keep the most relevant information.

Processing minors’ data

Radoxshop.com is not intended to be used by minors and does not collect through the website, knowingly, information about children under 18 years old. In case a minor will access and use our website, we will automatically consider that he/she had the consent of his/her legal guardian. If we discover that a minor has used our website without the consent of his/her legal guardian, we will delete all the personal data related to him/her.

International data transfers

The online platform radoxshop.com does not intend to share personal data with partners outside the European Economic Area (“EEA”), except for the social media platforms or searching engines which, even if have EU representations, may store data on servers in the USA. We will make sure that these transfers occur in accordance with applicable data protection laws.

If following our legitimate commercial interests, or in order to offer a better experience on our website, we will need to transfer your data outside EEA, we will notify you.

Your rights

As a data subject, you have specific legal rights with respect to the personal data we collect and process. Radoxshop.com respects your rights and upholds your interests.

Withdraw consent: If the processing is carried out based on your consent, you can always withdraw it.
Data rectification: If you notice that we have stored your personal data with any error, you can always request its rectification. We make reasonable efforts to keep personal data – that is used continuously and is in our possession or control – accurate, complete, current, and relevant, based on the latest available information we have.
Restriction of data processing: If you find yourself in one of the following situations, you can ask us to restrict the processing of your data:
- You contest the correctness of personal data for the period in which we must verify its accuracy;
- The processing is illegal and you request the restriction of processing rather than deletion;
- We no longer need your personal data, but you request it to state, exercise, or defence a right; or
- You object to the processing while we verify that our legitimate reasons overtake your rights.
Access your data: You can require information about the personal data we process, including information about what categories of data, what they are used for, where we collected them, if they are not collected directly from you and to whom they were disclosed (if any). You can obtain a copy from us, free of charge, with the personal data that we keep about you. We reserve the right to charge a reasonable fee for abusive requests.
Data portability: Upon request, and where technically possible, we will transfer your personal data to another operator, provided that processing is necessary for the performance of a contract. Instead of receiving a copy of your personal data, you may request the transfer of your data directly to another operator specified by you.
Right of deletion: You may obtain the deletion of your personal data if:
- data are no longer needed for purposes for which they were processed;
- you object to the further processing of personal data (see Right of Opposition below);
- personal data have been processed illegally;
- you withdraw your consent based on which the processing takes place

Unless the processing is necessary:

to fulfil a legal obligation that requires us to process those data;
according to the legal provisions regarding data retention;
to state, exercise, or defence a right in court.
Right of opposition: You can object to the processing of personal data at any time due to your special condition. In this case, we will no longer process your personal data, unless we can prove a well-founded, legitimate reason, a major interest for the process or to state, exercise, or defence a right. When you object to the processing, please specify whether you wish to delete your personal data or to restrict its processing.
Right to file a complaint: In case of an alleged violation of the data protection legislation, you can file a complaint to the national supervisory authority for data protection: National Supervisory Authority for Personal Data Processing by filling out the online form available at Complaints ANSPDCP

To be considered

Time period: We will try to answer your request within 30 days. However, the period might be extended regarding the request’s complexity.

Restricting access: In certain situations, we may not be able to grant you access to all or part of your personal data due to restrictions provided by law. If we refuse your request to access your data, we will inform you of the reason for the refusal.

Impossibility of identification: In some cases, we may not be able to identify personal data due to the lack of identification elements provided in the application you send us. In such cases, if you do not provide additional information to identify you, we will not be able to comply with your request and allow you to exercise your legal rights, as described in this section.

Exercising your legal rights

o exercise your legal rights, or should you wish any other additional information on how we use your data, please contact our Data Protection Officer, in writing at datepersonale@radox.ro.

Cookie Policy

This policy refers to the cookies used on the website radoxshop.com operated by S.C. RADOX S.R.L. (RADOX).

Please see this section regularly as the policy may be subject to change or update. Any significant changes to this policy will be notified.

By using this website, you agree that your data is processed as described and for the above mentioned purposes.

If you wish to find more about our cookies you may contact our data protection officer.

datepersonale@radox.ro

Why do we use cookies?

We do use cookies thanks to their useful ability to enhance your navigation through our website and make it easier. One can say that cookies are some sort of memories that the website holds about you, helping it to recall your previous navigation and your personal choices.

You can surf easier and faster on a website that remembers you in contrast to a website that does not remember your previous access. This is the reason why most of the websites you know and like, use cookies.

What's in a cookie?

A cookie is a simple piece of information that takes the form of a very small text file. Each cookie is unique and includes the name of the site that created it and a unique combination of numbers and letters.

Most of the websites place cookies on your device’s hard drive (computer, mobile phone, or tablet) when you browse them. They do this through your browser – for example Google Chrome, Internet Explorer, Safari or Firefox. A cookie can only be read and retrieved by the website that created it. Websites can never exchange information with each other through cookies.

Some cookies are valid only during your visit. These “session cookies” disappear from your computer or mobile device after you close your browser. Other cookies remain on your computer or mobile device after you close your browser and are still valid for a specified period of time. These “persistent cookies” are activated every time you visit the website that generated them.

What's not in a cookie?

Cookies (as individual items) do NOT contain:

Personal information – you cannot be personally identified based on a cookie.
Program code – unlike a computer virus, a cookie is not composed of code, which means that it is not able to damage your device.

What are the purposes for which we use cookies?

A visit to our website may place the following types of cookies:

cookies strictly necessary for the operation of the website
cookies for analysing the behaviour of site visitors
cookies for personalized advertising

Necessary cookies

First, cookies may be required to ensure the proper functioning of the website. For example, without cookies, it can be difficult for the website to remember that you are logged in. These are called necessary cookies, and are active automatically, without being conditioned by the visitor’s consent.

We have included cookies to show you non-personalized advertising (which reminds you that an ad has been displayed), as well as those that measure our audience on the website (but do not include the demographic or audience segmentation component).

Analytical cookies

Analysis cookies collect information about how visitors use a web page, such as which pages are the most popular, which method of linking the pages is most effective, and whether users receive error messages from web pages. These cookies allow us to provide users with a high quality user experience and serve to help improve the way our website works, as well as the demographic segmentation of the audience.

Last but not least, when we integrate social network plug-ins into the site, they place social media cookies to allow the playback of the content (e.g. YouTube, SoundCloud), to give you the opportunity to log in using a third-party service (e.g. Facebook or Google), as well as to give you the opportunity to appreciate or share a page on your favorite social service.

Cookies for personalized advertising

The use of advertising personalization cookies is a current standard of the most important websites you visit. This type of advertising helps us to reach the categories of customers interested in a certain type of product, to which the respective advertisements are displayed. Usually, the information about the categories that define the range of interested users is not personal data, but the profile created about visitors is based on the data collected through advertising profiling cookies and falls into the category of personal data. As these cookies are placed by services controlled by us, it results that the profiling (which is a processing of personal data) through these cookies is performed by us as a data operator. You can choose not to be profiled by Google for advertising purposes at www.google.com/settings/ads

Radoxshop.com will use by default only cookies that are strictly necessary for the good functioning of the website, while the other categories of cookies can only be used after your consent is given.

Data Protection Policy

By using this website, you agree that your data is processed as described and for the above mentioned purposes.

If you wish to find more about our cookies you may contact our data protection officer.

datepersonale@radox.ro

0040 21 4440741

0040 21 4440741

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